Cancellation Policy

Cancellation & No-Show Policy We require at least 24-hour notice to cancel an appointment. Clients who cancel an appointment with less than 24-hour notice will be billed a convenience fee (50% of the price of the scheduled service). Clients who do not show up for a scheduled appointment or 24-hour advance notification will be billed for the full booking price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last-minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in missed session charges, however this is to be determined at owners discretion. Late Arrival Policy All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule and in consideration of other scheduled clients. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive unscheduled time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment to allow time for completion of the Client Intake Form. For all other appointments, please arrive 5 minutes prior to your scheduled appointment to allow adequate time for preparations to enjoy your FULL relaxing spa experience.

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